Urgent Matters Conferences

Perfecting Patient Flow: Proven Solutions to ED Crowding

Urgent Matters held conferences in 2004 and 2005 that brought together ED crowding experts from around the country. The conference materials focused on strategies that improve patient flow and reduce ED crowding.

Conference Materials Now Available

Conference presentations and resources from hospital leaders and patient flow experts will help you:

  • Reduce length of stay and boarding times
  • Improve patient satisfaction and throughput
  • Increase organizational capacity
  • Understand and meet the JCAHO patient flow standard
  • Identify key tools and techniques to implement change
  • Build support for your hospital-wide improvement efforts


2005 Conference Sessions

2004 Conference Sessions

2005 Conference Sessions:

  • "Improving ED Processes with Point of Care Testing"
  • "Meeting the JCAHO Patient Flow Standard"
  • "Building a New ED: Creating Your Field of Dreams"
  • "Lead with Lean: An Introduction to Implementing Lean"
  • "Key Tools and Techniques for Patient Flow Success"
  • "Methods to Improve the ED Process of Patients with ACS"
  • "Case Study of Sacred Heart Medical Center"
  • "Growing Organizational Capacity"
  • "Hospital Crowding and Patient Borders"
  • "Providing Healthcare for the Acute Mentally Ill"
  • "Promise and Pitfalls: ED Information Systems"
  • "ICC Express: Saving Time, Saving Lives"

View the 2005 conference agenda and session descriptions

2004 Conference Sessions:

  • "Team Triage and Treatment"
  • "Smoothing the Elective Surgery Schedule to Improve Patient Flow"
  • "Developing a Winning Business Case"
  • "How to Create an Award-Winning ED"
  • "Maximizing Facility and Personnel Resources"
  • "Understanding the New JCAHO Patient Flow Standards"
  • "A Case Study of Catholic Healthcare West"
  • "The Right Culture, the Right Tools and the Right Ideas"
  • "Operation PULL"
  • "The Care Management Unit"

View the 2004 conference agenda and session descriptions