Urgent Matters, a national initiative funded by the Robert Wood Johnson Foundation, is dedicated to finding, developing and delivering strategies to improve patient flow and reduce emergency department (ED) crowding. Urgent Matters highlights patient flow best practices through its educational activities including: e-newsletters, web seminars, and regional conferences.
The Urgent Matters Story
Urgent Matters began as a ten-hospital collaborative Learning Network that provided breakthrough research on patient flow measurement and improvement. As part of the Learning Network, hospitals implemented rigorous performance measures, assessed current processes, and used techniques of rapid cycle change to improve ED throughput and output. Our hospitals found that overcrowding can in large part be addressed through better capacity and patient flow management with a highly structured approach using mainly existing resources.
Key lessons from the first Learning Network can be found in Bursting at the Seams: Improving Patient Flow.
Urgent Matters Learning Network II (LN II) was an 18-month collaborative in which six hospitals from across the country worked together to identify, develop and implement strategies to improve patient flow and reducing ED crowding. More about Urgent Matters Learning Network II
Urgent Matters worked with the U.S. Agency for Healthcare Research and Quality (AHRQ) and Health Research and Educational Trust (HRET), an affiliate of the American Hospital Association, on Learning Network II to push this work to the next level.
Six hospitals were selected for Learning Network II with a focus on three goals:
Urgent Matters is managed by the Center for Health Care Quality at The George Washington University Medical Center School of Public Health and Health Services. Urgent Matters provides technical assistance to hospitals and fosters shared learning and innovation among participants. Our partner, HRET, is evaluating the impact of select improvement strategies.
Urgent Matters is nationally recognized for:
Sharing field-tested initiatives from healthcare experts nationwide
Ensuring access to proven tools through our menu of educational activities
Emergency department and inpatient strategies
Partnering with industry leaders to create ED performance measures
Building a "community of interest" dedicated to improving patient flow
Helping you make a difference...today!
For more information, sign-up for our free e-newsletter, which provides important tools while keeping you updated on the program. Also, download our reports on improving patient flow and assessing the health of the safety net. We can be reached at firstname.lastname@example.org.